ABOUT - POLICY
QUESTIONS? CONCERNS? HAVE NO FEAR, WE ARE HERE.
WHEN WILL MY ORDER SHIP?
Most orders ship within 3-5 business days of the date of purchase, in some cases will take longer. Please get in touch if you have any questions. .
WHEN WILL I RECEIVE MY ORDER? (UK)
You will receive your order 2-6 business days from the date that it is shipped out—not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to a week to process your order.
DO YOU SHIP INTERNATIONALLY?
Si. Oui. Ja. Da. In other words — YES WE DO.
I ORDERED INTERNATIONALLY. WHEN WILL I RECEIVE MY ORDER?
Our estimated arrival time for international delivery is approximately 2-4 weeks, but this may vary depending on customs policies for your country.
MY PACKAGE WAS STOLEN, WHAT DO I DO?
MARIA GULINA is not reliable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, - we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. Certain misunderstandings may apply but evidence must be recorded, please contact customer service and we will try our best to assist you with this matter.
I WANT TO RETURN MY PURCHASE! WHAT DO I DO?
If you are not 100% satisfied with your purchase you can return your item(s) for a refund with a notification within 4 days of when the item(s) were received. The physical item must be shipped out to us within a week of recieveing. Returned item(s) must be unworn, unwashed and in the physical state in which you received them including all original tags intact, bags, and free of defects. In special circustances we can only offer exchanges. Any original shipping charges are non-refundable. Please Ship back with recorded delivery as packages often go missing, and we arent held responsible for non- tracked items. The Return Address is : MARIA GULINA UNIT 1.12 Q WEST GREAT WEST ROAD LONDON TW8 0GP UNITED KINGDOM